Find the answers to all of our most frequently asked questions.

How do I get started?

Click the Book Online button on our website, complete the form and you will receive an online move in link on SMS and Email. Alternatively contact us to discuss your needs and we can send you an online move in link for a space to that we think will suit your needs. Once this is complete, we have received payment and verified your ID, we will send you an email with further information including a map showing the location of your space. You’re then good to go, just don’t forget to bring your own padlock.

What can’t I put into storage?

You can store most items excluding flammable goods, dangerous goods, perishable goods, stolen goods, illegal goods or environmentally harmful goods.

Is there a minimum storage period?

There is a one month minimum charge, but you can take storage for as little as one day if you like. We ask for 14 days notice for move out.

How do I pay?

We debit a credit card at sign up as all payments are monthly in advance. After sign up you can continue on automatic debit of your credit card, direct debit of a bank account or Bpay through your online banking.

Do I need insurance?

We always recommend customers insure their goods whilst in storage. Contact your insurance company or broker and let them know your storing with us.

How secure is my space?

All our Containers and Trade Spaces offer high security including camera surveillance and security lighting. All containers are fitted with Lock Boxes for added protection.